For Pet Parents
What to Expect
When you entrust your pet’s care to us, rest assured that we’re as focused on helping your furry family member feel better as you are.
We’re pet parents, too, and we understand the sense of overwhelm you can feel when your dog or cat is sick or injured. That’s why we focus on taking care of you as well as your pet, and are committed to:
- Communication that’s clear, honest and timely
- Transparency about what we’re doing for your pet, how much it costs, and how long care may take
- Ethical treatment that’s humane and prioritizes your pet’s comfort and safety
- The most appropriate care that meets or exceeds the highest standards of care in veterinary medicine today
Plus, we’ll keep your family veterinarian informed while your pet is under our care.
Questions?
Appointments
Appointments are needed for all services here at VSCS, including urgent care. A referral from your primary care veterinarian for our specialty services is always appreciated, but is not required.
Our Hours:
MON: 8:00 AM – 8:30 PM
TUE: 8:00 AM – 8:30 PM
WED: 8:00 AM – 8:30 PM
THU: 8:00 AM – 8:30 PM
FRI: 8:00 AM – 8:30 PM
SAT: 9:00 AM – 7:00 PM
SUN: Closed
New Client Form
For your convenience — and to save time when you visit VSC Sturbridge — please complete and submit the New Client Form.
Payment Options
For your convenience, we accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), and CareCredit (a healthcare financing plan for qualified applicants).
Additionally, we’d be happy to provide you with any necessary paperwork needed to submit your claim to your pet insurance provider.
Online Pharmacy
Conveniently refill your pet’s prescriptions with our online pharmacy, ensuring timely and hassle-free access to essential medications from the comfort of your home.
Frequently Asked Questions and Answers
Most primary care veterinarians earn an undergraduate degree, followed by four years of veterinary medical school. A board-certified specialist goes beyond that to complete additional training including a one year internship and a two- to three-year residency in their chosen specialty. Then they must pass a rigorous board examination in their field. Many veterinary specialty organizations also require individuals to complete a unique research project or clinical study and successfully publish those results in a peer-reviewed medical journal before they can be considered for examination. Once all these requirements are met, the veterinarian is awarded “Diplomate” status by the certifying organization in his or her specialty, and is considered board certified in their field.
Absolutely. All treatment options and their related costs will be discussed with you in advance of any treatment being provided to your pet.
For your convenience, we accept cash, personal check, all major credit cards (Visa, MasterCard, American Express, Discover), and CareCredit (a healthcare financing plan for qualified applicants).
We are happy to provide you with any necessary paperwork needed to submit your claim to your pet insurance provider.
While we understand you’re eager to see your fur baby after surgery, we recommend that you wait until they’re ready to come home before visiting the clinic. Why? Your pet will likely be groggy and confused while the anesthesia wears off and may become stressed, not understanding why he or she can’t leave yet. On request, we’re happy to send photo updates via text or email so you can see how your pet is doing until it’s time for you to bring them home. Discharge generally is between 5:30 and 7:00 p.m. A team member will call you once your pet is in recovery and awake to set up a specific pick-up time.
